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Texas insurance complaint and appeal help

Texas Department of Insurance. Use this page to find where to file an insurance complaint in Texas.

• Complaint page: https://www.tdi.texas.gov/consumer/get-help-with-an-insurance-complaint.html
• Department website: https://www.tdi.texas.gov/
• Last verified: Not re-verified on October 18, 2026: the department's site did not return a usable robots.txt to our checker. We stopped and did not try another way to check. The link is unchanged from the October 17 listing; open it to confirm it still works. Not re-checked on October 20, 2026: we do not retry a site that signalled it does not want automated checks.

External review

Insurers in this state use the federal external review process (HHS-administered or private accredited reviewers). Your final denial notice tells you which.

Before you file

1. Many people appeal to the insurer first and keep copies; a complaint generally does not stop appeal or lawsuit deadlines.
2. Check whether your plan is state-regulated: self-funded employer plans are usually outside state jurisdiction.
3. Use the complaint summary letter to organize your answers, then use the department's own form.

This page is not an endorsement of any department or insurer. Phone numbers and web addresses change; check the department's page.